Support

Residential Warranty

With Accurate Dorwin, you are dealing directly with the manufacturer, rather than a third-party supplier who may not know the windows well.

We pride ourselves in being clear and transparent, so you can have confidence in your coverage. These three features ensure your confidence in your purchase:

1

Professional Installation

Solely on warranties valid for professionally installed products. Certified installers must perform all installations, per industry standards, and contract appropriate documents.

2

Project Specific

All warranties are conditional and specific to each executed project, and commence from the contract’s substantial completion date. Please refer to your project operation manuals (O&Ms) for warranty specifics.

3

Project Specific

Document Advisory: Customers are advised to document their claim with digital pictures and full written descriptions as an extra security measure.

Ready to make a claim? Simply fill out the form below. After submitting your claim, ADI will review it and contact you within 2-3 business days to advise you on its status.

Residential Warranty

Windows 10 Years 15 Years Lifetime* Transferable*
AccuFrameTM


Power GlassTM


Hardware


Power GlassTM Weatherstrip


Paint Finish

Fiberglass Screen

  • * Lifetime: For the length of time the Original Purchaser owns the building.
  • ** Transferrable: For a period of 10 years after change from original ownership to the subsequent home owner.
  • ***Supply Only warranties are subject to additional service & installation inspections.

Door Warranty

Doors 1 Year 10 Years 25 Years Lifetime*
Fiberglass Door Slab

Door Frame

Sealed Unit

Hardware

Paint Stain/Finish

Fiberglass Screen

Storm Door

  • * Lifetime: For the length of time the Original Purchaser owns the building.
  • ** Transferrable: For a period of 10 years after change from original ownership to the subsequent home owner.
  • ***Supply Only warranties are subject to additional service & installation inspections.

Care & Maintenance

Fiberglass

The choice to buy fiberglass windows comes with many benefits. Because it’s structurally stronger than wood, PVC and aluminum, you won’t be dealing with rotting, warping, twisting, shrinking, denting or bowing window frames — making cleaning a breeze.

Fiberglass also requires less maintenance than its competitors, as it prevents premature fading like vinyl, chipping or rotting like wood, and denting like aluminum, which also does not hold paint well. Impervious to water, UV rays and temperature extremes, fiberglass is truly a beautiful low-maintenance choice.

So, how can you take care of it when it does need maintenance? Click here for our downloadable PDF, with information on how to clean fiberglass frames and glass, and what to avoid when cleaning, to keep your warranty valid.

Aluminum

When cleaning your aluminum windows, it’s essential to use the right tools to avoid causing damage. There’s a lot to consider when it comes to taking care of your commercial windows, especially when they’re freshly installed.

The rest of our care and maintenance information, including what to avoid, and how to clean specific debris and markings from your windows, can be found in our downloadable PDF. You can print it off here.

On-site Repairs

Residential – Whether you’re in need of new windows or a repair on your existing Accurate Dorwin window, we can come to you in your time of need. For residential customers needing window or door replacement in the Winnipeg area, please contact our residential service department at (204) 982-4629, or fill out our contact form on our contact page.

Commercial – Great customer service begins the moment an individual walks through your door, or looks through your window. Make sure that your business’ first impression begins with a door that works properly. Accurate Dorwin provides 24-hour emergency commercial window and door repair services to help you do just that.

For 24-hour emergency commercial window and door replacement service, please call: (204) 982-4640. For all other questions about your commercial products, please call: (204) 982-4629, or fill out our contact form on our contact page.

Warranty Claim Form

Item’s marked with an asterisk(*) are required fields.

    Please describe the problem you are having. Be as descriptive as possible. Attach clearn high resolution photos from multiple angles, close up and profile view.

    Doug NowlinSupport